Mobirise

SAP Hybris Cloud for Service

REDEFINE CUSTOMER ENGAGEMENT SERVICE SOLUTIONS.
Go beyond traditional service and be a disrupter in your industry to provide great experiences for your customer and equip your customer service organisation to innovate how you do business.

THE CHANNELS YOUR CUSTOMERS WANT

Meet your customers in the channel of their choice. Your customers expect to be served at their terms, and through their preferred communication channels. Allow your customers to communicate with your business and answer their inquiries seamlessly through their preferred social or traditional communication channels.

    PERSONALISED INTERACTIONS EVERY TIME

    Value customers through very relevant and timely offers, rewards, discounts, and highly personalised treatment. Empower employees at the point of interaction by giving them access to customer profiles, order history, service history, feedback and preferences to deliver personalised interactions every time.

      SERVICE ON THE GO

      Service managers and field service technicians need complete mobile access. Field service agents should be equipped with the tools they need to address customer issues quickly and efficiently. Equip your field agents to look up inventory information and order spare parts right from their smart device on the job. Drive productivity and resolve service requests with the intuitive user interface on mobile devices.

        INTEGRATION TO YOUR ENTERPRISE

        Your service teams must be closely connected to your entire enterprise. Today, potential customers are already seeking information from companies through service platforms before they make their first purchase decision. Operate as a single brand across channels, orchestrating customer experiences – both pre- and post-sale – across all touch points.

          SAP Hybris Commerce is built to deliver all omni-channel selling and fulfillment needs, with a robust, modular and open architecture enabling you to scale high traffic and high transaction requirements without breaking the bank.



          DOWNLOAD THE EOH CEC CLOUD FOR SERVICE BROCHURE 

          SOLUTION FINDER: SAP Knowledge Central by MindTouch, Integrate with existing knowledge base, Context-sensitive recommendations, Easily share content with customers.Real-time service performance with pre-built dashboards Embedded reports response times, handle times, priority and escalation trends Predictive Maintenance.

          PRODUCTIVITY: Email Response Management, Routing and escalation rules, Workflow, Service Request Management, Field Service Execution, Deal desk execution, Resource Scheduling, SLA Contracts. Contextual social collaboration with integrated feed. Native integration with SAP solutions Open API.

          OMNICHANNEL SERVICE: Email, Phone (CTI), Chat, SMS, Web self-service portal, Branded communities, Social Media* (Twitter, FB), Call Centre. Manage service & work requests on iPad – anytime, anywhere. Personalisation: Flags, Tags, Shelf, Quick Creates, User-Defined Fields, Favorites.

          THE RIGHT INSIGHT AT THE RIGHT TIME

          Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilisation. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.